142 Webster Avenue

Rochester, NY 14609

Family Promise of Greater Rochester (formerly RAIHN)

Family Promise of Greater Rochester (FPGROC) assists families at risk of or experiencing homelessness to achieve sustainable independence by providing person-centered, holistic services in collaboration with the greater community. Founded in 2004 as RAIHN, FPGROC will have achieved success when affordable, decent, equitable housing is seen as a human right and every family has a place to call home. FPGROC holistically supports families through three programs: (1) Prevention, Diversion, and Rehousing, (2) Shelter, and (3) Aftercare & Stabilization. The Prevention, Diversion, and Rehousing Program seeks to keep families in their homes, divert them from shelter as they transition to stable housing, and support them in that transition. This program has assisted 87 families, including 173 children, in 2021 thus far with rental arrears and security deposits). Case managers follow up with families who have received assistance for up to one year to further support sustainable independence. Additionally related to eviction prevention, FPGROC has distributed over $1.4M in federal EPPI/ERAP funding as one of 16 local organizations working to keep families in their homes during the ongoing pandemic. (EPPI/ERAP: Eviction Prevention Pilot Initiative/Emergency Rental Assistance Program) Through the Shelter Program, FPGROC provides year-round emergency shelter for families utilizing a community-supported model. Due to COVID, families are currently housed in apartment-based shelter and local congregations provide food and gift cards while FPGROC staff offer case management and other support services. Six apartments are available. Through its Aftercare & Stabilization Program, FPGROC provides services for families for one year after moving out of shelter and into permanent housing ensuring families maintain housing and self-sufficiency, and to be available if a family is in danger of returning to homelessness. In 2021, 23 families were served in this program. The organization’s emphasis on comprehensive care management while in shelter and for one year after transitioning from shelter into permanent housing is evident in the statistics: from 2015 – 2020, an average of 85% of families exited into permanent housing and an average of 84% of families retained their housing for at least one year after exiting shelter. In addition to these core programs, FPGROC receives well over 150 phone calls each month with requests for support. Each call is answered or returned whether or not services are available, with recommendations and referrals for next steps or other community providers to call. According to The National Center on Family Homelessness, families with children are the fastest growing segment of the homeless population and comprise 1/3 of the total homeless population. Rochester has a 47% child poverty rate, meaning nearly 22,000 children in Rochester are living in poverty. As rates of poverty continue to grow, evictions and family homelessness increase. FPGROC serves a critical role in providing services to an extremely vulnerable population within our community. Throughout the nation, there is a critical need for homeless shelters that service entire families and Rochester is no different. With resources and services for men, single women, victims of domestic violence, and recently incarcerated, there is a gap in services for those who don't fall into those categories, as well as for nontraditional families (head of household grandparent or LGBTQ-led families) or those deemed ineligible for services from the Monroe County Department of Human Services (DHS). FPGROC addresses this gap by serving married, as well as unmarried parents or grandparents with children 18 years of age and younger. Family Promise of Greater Rochester receives no reimbursement from DHS and accepts families regardless of DHS status; all beds at FPGROC are “hospitality beds”. FPGROC often receives referrals for families who have exhausted all other resources. It is common for a family to be referred to FPGROC because the family has not secured permanent housing within 30 days. It is also common for FPGROC to accept families who are working or receive SSI and don’t qualify for DHS assistance. FPGROC is an affiliate of Family Promise, Inc., a national organization that includes over 200 local affiliates. FPGROC receives no financial assistance from the national organization – 86% of income is received from individual and organizational donors and foundations with the remaining largely from the Emergency Solutions Grant (ESG).

We focus on: Human Services

Where we are: Monroe


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